Facebook Not Working Troubleshooting & How to fix?

Updated on 2022-02-08
Is Facebook not working? Try these seven (7) troubleshooting tips to navigate the situation.

Did your Facebook app stop launching? There are possible ways to fix it and start enjoying the service once again. Mobile apps can crash often if your device is low on storage or no longer supported by the service that has the mobile app.

Notwithstanding, there could be other reasons as to why a mobile app or webpage would stop working/opening on a particular device. For Facebook users, this post clearly explains the many troubleshooting techniques you could try to get your Facebook to work again on your device.

Interestingly, these troubleshooting tips are not too technical; anyone could do them without damaging their device.

Facebook Not Working: Troubleshooting & How to fix

When you try out these steps explained below and none of them seem to work for you, contact Facebook support.

1. Close the App Completely and Reopen It

For mobile app users, minimize and terminate the Facebook app, refresh your device (using a Phone Cleaner app), and then reopen the app to see if everything is working fine as expected. This simple trick worked for pretty many people; it could work for you too.

If you’re using a web browser, close the Facebook webpage(s), close the browser entirely, and then reopen it. This applies to desktop web browsers and mobile web browsers.

2. Clear Cache and Cookies

App/browser caches can be the reason why Facebook isn’t working on your browser or device. So, it is advisable to clear your caches and check if the error is fixed. If you use the mobile app on your device, go to Settings --> Apps ---> All (Apps) --> Facebook (or your browser app) --> Clear Cache.

For PC users, go to your browser settings, find the option to clear cache and cookies, select the option and wait for the cache data to be purged successfully. Remember to close the Facebook tab before purging the cache.

3. Restart the Device

In most cases, the two tips above would work to get Facebook working on your device, but if that didn’t happen, maybe you should shut off your device and boot it back up. If you’re on PC, shut down the computer completely and reboot it after about 30 seconds.

Mobile phone users should turn off their device completely, wait for some seconds before booting it back up. Once your device is powered on again, check if you can access Facebook without experiencing any glitches.

4. Update the Facebook App (or Your Browser App)

Apparently, there are reasons why app updates are released regularly. Asides from patches, new versions of mobile or desktop apps are packed with newer features and functionalities. Whenever there's an app update, it means the older version is about to get obsolete.

That said, if your Facebook app or browser app is not up to date, that could be the cause of the error you're experiencing. To fix this, head on to Play Store, App Store, or the official app store for your device and update your Facebook//browser app to the newest version available.

5. Uninstall and Reinstall the App

After updating to the newest version, the issue should be fixed. But just in case you’re still unable to log into Facebook, then you should consider uninstalling the app and reinstalling it. So, uninstall your Facebook or browser (if you use the web version) app.

When you uninstall an app, it is important to clean the residue files created by the uninstalled app; this can be done using a Phone Cleaner app. After cleaning the residue files, proceed to reinstall the app from the official app store for your device: Play Store (Android OS), App Store (iOS), and Windows Store (Windows PCs).

6. Check Your Internet

Sometimes, your internet connection could be the reason why your Facebook is not loading or opening. In this case, you have you check if your internet bundle is still active and your router/WiFi device has strong signals.

Also, you may consider switching to another network to see if the issue would be fixed. In very rare cases, it may be that your Internet Service Provider (ISP) blocked you from accessing Facebook; so, you may want to contact your ISP and ask if they blocked you from accessing Facebook servers.

7. Check if Facebook is Down

Although this does not have often, Facebook servers can get overwhelmed and then go offline. So, when you've tried all that's said above and none is working, get online (or on Twitter) and check if Facebook is generally down. If Facebook servers are down, there's nothing you can do - just wait for the technical team to fix the issue and get the servers up again.

How To Download Facebook Videos

Y2Mate Downloader

No doubt, you'd find lots of interesting movies, comedy clips, and launch videos on Facebook Watch. You may find these videos inspiring, funny, worthwhile, or exciting, and as such, you may want to download them to your device.

Interestingly, that’s a pretty easy task to do; you just need to download and install the Y2Mate Downloader software and you’re good to go. This downloader is capable of downloading videos from 1,000+ websites, and that includes Facebook, YouTube, HBO Max, Netflix, etc.


  • Copy the Facebook video URL
  • Launch Y2Mate DRM Downloader, click on “Paste URL” and the copied Facebook video URL would be automatically imported.
  • You’d be provided customizable download options to personalize the output video format and quality.
  • You can paste multiple Facebook video URLs to download them at once.
  • When you’re done with the settings, click on the “Download” button to start downloading the Facebook videos.

There is no limit to the number of Facebook videos you can download using Y2Mate DRM Downloader. Also, this downloader is super intuitive and runs on all editions of Window OS 7/8/10/11.


The seven (7) tips shared above should help you navigate Facebook loading issues. But, if they didn't work for you, reach out to Facebook's support and complain. To download FB videos, use Y2Mate Downloader; it is fast, easy to use, and saves your videos in clear HD quality.