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Netflix error code NW-2-5 alerts you to check your network service. Whenever you get the Netflix error code NW-2-5, be sure your streaming is affected due to a network connection. The reasons for poor connection may vary, and if you inspect and verify the connection issue, you might fix Netflix error code NW 2-5 by yourself. There are several ways to improve the Netflix code NW 2-5, but you need to know the specific reason for the network connectivity problem beforehand.

The device, network service provider, modem, and router play the significant role in network connectivity issues. Out of the box, sometimes the Netflix server also adds trouble and becomes a barrier between the device and Netflix.

In this article, you will have the information regarding:

  • What is Netflix Error Code NW-2-5

  • How to fix the Netflix Code NW-2-5

  • List of devices that show the Netflix code

Learn more information about: How to fix Netflix Not working issue. If you are experiencing problems when watching Netflix, plz check the following solutions:

What is Netflix Error Code NW-2-5?

Netflix Error Code NW-2-5 is a network connectivity problem. Sometimes it is the device that cannot connect to the Netflix server. Sometimes an overloaded server cannot make the connection with your device. To some extent, it can be your network service provider which is down due to some reason.

How to fix Netflix Error Code NW- 2-5?

Network issues can be fixed in many ways. Following are some handy methods to try immediately after receiving the Netflix code NW- 2-5.

Netflix Error Code NW-2-5

Method 1: Verify your Network connectivity

First, check the network connectivity. Try to get connected to other apps or try to browse websites. If it opens, then it's not the network issue. Find out the following thread.

Method 2: Verify the modem and router at your home

Unplug the modem and router, keep it for a few minutes. Then again, start switching it on. Open your device. Switch to your Netflix account. If it's open, then pat your shoulder. You have fixed the issue. But, if not, then proceed to the subsequent trial.

Method 3: Check the network if it supports streaming.

Suppose you are at a public place and using a shared network. In that case, you must close your Netflix account and watch something else because, in public places like hotels, railway stations, bus stoppages, universities, or colleges, the administrator of the network provider disables the streaming. In that case, you may rely on something else, no other way.

Method 4: Reboot your device

Check out from your Netflix account. Press long to your switch-off button and close your device, or you may opt out of the reboot option. After rebooting, wait for a few minutes. Again login to your Netflix account and check whether you are getting the same error code or not.

Method 5: Check the DNS settings.

If your device allows you to check DNS settings, follow the instructions and verify whether it's a DNS issue or not.

Method 6: Shift your wifi location

Try to change the place of your wifi at home. Sometimes low signal strength prevents devices from getting connected to the Netflix server. Change the location and check if the signal strength is powerful at that particular place or not.

Method 6: Talk to the customer care of your network service provider.

After changing the wifi location at home and still getting low or no signal, you must dial a ring to the customer care executive or complain about the signal strength.

Method 7: Click on the Try Again option on your screen.

If nothing works, press your remote button or click on the Try Again option and wait for a few minutes. Sometimes it's the only necessary action to fix the error code NW-2-5 from your end.

When network connectivity re-establishes between the device and the Netflix server, you will watch your favorite show on Netflix.

Device list that pop-up the Error code NW 2-5

As the Netflix error code NW-2-5 deals with the network connectivity issue, the device list receives the temporary problem with streaming.

They are:

  • Playstation 3 & 4

  • Xbox 360 & One

  • Smart TV

  • Blu-Ray Player

  • Roku

  • Wii U

  • Streaming Media Player

  • Set-Top Box

All these devices are prone to getting the Netflix Error code NW-2-5. If you belong to any of these devices, kindly check the internet connectivity at regular time intervals.

Modify your internet connection at home to prevent getting Netflix Error Code NW-2-5

Netflix error code NW-2-5 typically denotes some connectivity issue regarding Netflix streaming on your device, and you must configure the network connectivity at home. If the network still supports streaming, there is a congested network or other network interference or overcrowded or misconfiguration causing network problems.

To bypass all these network menaces, try to connect your device to a router with an ethernet cable directly. Suppose your device does not support an ethernet cable jack ( which is very common in streaming devices). In that case, you can arrange a USB-ethernet adapter dongle to connect it through and play your device to avoid unnecessary connectivity issues.

Check if it's the Netflix server that cannot connect with your network.

Raise a complaint about both sides. First, you talk to your network customer care executive and utter the issue to him and ask his assistance to fix it as soon as possible. If they do their part and do every possible way to resolve the case, still you won't be able to watch your favorite show on Netflix; then it's the connectivity issue between the server and your network.

If the Netflix server cannot connect with your network, you can complain to their help desk. Let them check the issue and keep waiting for the response from their end.

The network connectivity issue mingles with many other problems like modem or router not connected, overcrowded network, device rebooting, changing DNS settings if allowed, etc. It would help if you turned to every possible way to fix the error code yourself, as it's the temporary issue that catches your personal attention.


The Netflix error code NW-2-5, dealing with the network issue, gives real trouble if it pop-up during your favorite movie or TV series. Through our handy tips, now you can fix the network connectivity and re-establish the connection. Relaxing sitting on a couch with your favorite popcorn and playing the movie you wish to watch. Once the connection is reset, there will be no disturbance or interruption during the action scene of your film. So, enjoy!