All You Need to Know about Bank of America Customer Service

By Yvonne

One of the "big four" U.S. banks, Bank of America holds more consumer deposits than any other institution. With over 4,300 actual locations, your chances of finding one nearby are good. However, there are many ways to get in touch with Bank of America customer support, including over the phone or online.

Where Can I Find a Bank of America Representative to Talk to?

The "Contact Us" option on the Bank of America website can be found in the top left corner of the page. There is a list of potential causes for your need for assistance on the contact page. You can quickly seek assistance using these handy links. The phone numbers and email addresses for extra pages with customer support information are linked below.

General Assistance

Bank of America provides a specific phone number for general help for both new and existing customers. Customers can report a lost or stolen debit card as well as acquire general information here.

Numbers for Customer Service

  • Call 1-800-432-1000 toll-free.
  • 1-315-724-4022 for international collections

Continuity of Service

  • 8 a.m. to 11 p.m. EST, Monday through Friday
  • EST hours are 8 a.m. to 8 p.m. on Saturday and Sunday.

Customer support for auto loans

The FAQ section on Bank of America's vehicle loan assistance page answers a lot of frequently asked issues. There are two phone numbers you can call to speak with a customer support agent directly if you can't locate the information you need there.

Bank Of America Customer Service Number

1 (800) 432-1000

Bank of America Automated support

1-800-688-6086 (24/7)

Bank of America TTY/TDD


Bank of America Spanish Customer Service


Bank of America Military banking

1-210-978-5000 (international collect)

Email : [email protected]

Website :

Write to Bank of America

Bank of America
PO Box 25118 Tampa, FL 33622–5118

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

Find ATMs & Financial centers

Use financial center locator to find a convenient location or ATM near you.

Bank Of America Credit Card

Bank of America Credit Card Customer Service
1-800-732-9194 (24/7)

Bank of America Credit card billing inquiries

Bank of America Credit card activation
1-800-276-9939 (24/7)

To access the dispute process, sign in to Online Banking.

Bank of America Mortgage & Home Equity

Bank Of America Mortgage Customer Service Number
1-800-270-5746 (new applications)

Bank of America Home Equity Customer Service
1-800-779-3894 (new applications)

Bank of America Auto Loans

Bank of America Auto Loans Customer Service
For New Customers – 1-844-892-6002
TTY/TDD – 1-866-345-1248

Bank of America CDs & IRAs

Bank of America CDs & IRAs Customer Service
For CDs Mon–Fri 8 a.m.-9 p.m. ET, Sat 8 a.m.-8 p.m. ET
For IRAs Mon–Fri 8 a.m.-9 p.m. ET

Bank of America Insurance & Protection

Bank of America Insurance & Protection Customer Service
Note – Bank of America no longer accepting new enrollments, above number is for existing customers

Bank of America Health Benefit Accounts (HSA, FSA, HRA)
For existing account – Call the number on the back of your debit card or dial 1-800-718-6710

Bank of America Customer Service Number
Contact Bank of America outside the U.S

Call international collect – 1(315) 724-4022
(international cell phone roaming charges may apply)

Lost or stolen card?

Notify Bank of America immediately by signing in to Online Banking or call Bank of America Customer Service.
For credit card 1-757-677-4701
Debit card – 1-315-724-4022
Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m. All times ET.

For more info, visit

How can I get to my account?

You can access information about your Bank of America checking, savings, CD, IRA, credit card, mortgage, and line of credit accounts via Online Banking or Mobile Banking. You can also use a phone, ATM, or the nearby financial institution to access your account. Locate a financial hub.

The FDIC: What is it?

The Federal Deposit Insurance Corporation (FDIC) is a separate US government organization. The FDIC guards depositors against the loss of their insured money in the event that a bank or savings organization it has insured fails. The entire confidence and credit of the US government supports FDIC insurance.

How do I terminate my Account?

We regret that you want to terminate your account. Please let us know how we can make your banking experience with us better if we can. If we can help you in any way, call us at 800.432.1000.

Please make sure that all associated regular debits or credits have been cancelled before closing your account, and that any pending transactions have cleared. then choose one of these:

Getting rid of a savings or checking account

Speak with a personal banker by going to a nearby financial institution.
Dial 800.432.1000 to reach us.
Write to Bank of America at FL1-300-01-29, PO Box 25118, Tampa, FL 33622-5118 with your request. Tell us how you would want to receive your account balance, if there is one, and make sure that all account owners sign the letter.

How can I file a credit card complaint?

Consider contacting the merchant first before filing a claim because they might be able to handle it more quickly (we may also require information from the merchant to process a claim, so contacting them directly may save you time).

Additionally, if you have any immediate concerns about a pending charge, you might wish to get in touch with the merchant. This is because only posted transactions can be contested (pending charges are transient and may change). On your invoice or receipt, you should discover the merchant's contact information.

Most credit card disputes can be submitted immediately by Online Banking clients by clicking the Dispute a transaction link under the Information & Services tab or the transaction information found in the Activity tab on your credit card account page.

Log in to Online Banking to access the credit card dispute procedure.

Not a customer of online banking? Sign up for online banking now.

It's critical to notify people on time. Most transactions need to be contested within 60 days of the statement date where the problem first surfaced. Please get in touch with us right away if you don't think your information was stolen and you didn't give the merchant in question your account information.

Client Service for Credit Cards

Customers can access a customer support agent 24 hours a day, seven days a week, by dialing 1-800-732-9194.

Additional Contact Information

For more specialized customer needs, Bank of America also offers dedicated phone numbers.

  • Online and mobile banking: 1-800-432-1000
  • Opening a new account: 1-866-283-4075
  • Mortgage services: 1-800-669-660
  • Applying for a mortgage or support for an existing mortgage application: 1-800-270-5746
  • Certificates and IRA accounts: 1-888-827-1812
  • Finding a wealth advisor: 1-866-706-8321